Privacy Policy | Spoon River Electric Cooperative

SPOON RIVER ELECTRIC COOPERATIVE
("SREC," "we," "us," or "our") respects the privacy of our members and website visitors. This Privacy Policy describes how we collect, use, disclose, and protect personal information obtained through our website, online services, member communications, and other interactions with SREC.

INFORMATION WE COLLECT

We may collect personal information that you provide directly to us, including your name, service address, mailing address, telephone number, email address, account information, payment-related information, and other information necessary to establish or maintain electric service or respond to your requests.

We may also collect information automatically when you use our website or online services, such as device, browser, and website usage information.

HOW WE USE YOUR INFORMATION

SREC may use personal information to:

Establish, maintain, and administer electric service and member accounts;
Process payments and account transactions;
Communicate with members regarding their accounts, electric service, outages, planned interruptions, cooperative information, and other service-related matters;
Respond to questions, requests, or inquiries;
Operate, maintain, secure, and improve our website and services;
Detect or prevent fraud, security incidents, or other unauthorized activity; and
Comply with applicable legal, regulatory, accounting, and reporting requirements.

TEXT MESSAGING AND SMS COMMUNICATIONS

SREC may use text messaging to communicate with members who have provided consent to receive SMS communications. Messages may include account notifications, outage or service-related information, cooperative notices, and other communications related to SREC and the member's electric service.

Message frequency may vary. Message and data rates may apply.

Members may opt out of SMS communications at any time by replying STOP to a text message. Members may reply HELP for assistance or contact SREC directly.

SREC does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent with third parties or affiliates for marketing or promotional purposes.

Consent to receive text messages is not a condition of receiving electric service from SREC.

HOW WE SHARE INFORMATION

SREC may disclose personal information to service providers and other third parties that perform services on our behalf, such as payment processing, billing, information technology, communications, and other services necessary to operate the Cooperative.

We may also disclose information when required by law, regulation, legal process, or governmental request; to protect the rights, property, or safety of SREC, our members, or others; or with the member's authorization.

Mobile phone numbers, SMS opt-in information, and SMS consent are not shared with third parties or affiliates for their marketing or promotional purposes.

COOKIES AND WEBSITE INFORMATION

Our website may use cookies and similar technologies that help the website function properly and allow us to understand how visitors use the site. Third-party services incorporated into the website may also collect information in accordance with their own privacy policies.

DATA SECURITY AND RETENTION

SREC uses reasonable administrative, technical, and physical safeguards designed to protect personal information under our control. However, no electronic transmission or storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business and accounting records, comply with legal and regulatory requirements, and fulfill the purposes for which the information was collected.

THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties. SREC is not responsible for the privacy practices or content of those third-party websites.

CHANGES TO PRIVACY POLICY

SREC may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable requirements. The current version will be posted on this page.

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